We're helping contact centers use our Voice AI technology to radically improve customer engagements one conversation at a time.      

ADDING REAL INTELLIGENCE TO CONTACT CENTERS IMPROVES CX AND LOWERS COSTS 

Kosmos customer contact solutions are based on up-to- the-second Voice-first AI technology...

Kosmos customer contact center solutions adds intelligence and replaces IVR systems with voice-first AI Agents to radically improve customer contact experiences. We do this by using our proprietary Voice AI technology and integrating with third party systems. 

Kosmos services include: 

 

  • Adds voice-first intelligence to existing contact centers

  • Integrates with a rage of support, CRM and logistics systems

  • Voice and chat capabilities

  • Prebuilt Conversational model specially designed for e-Commerce, finance and travel

  • Instant personalized call reception via Kosmos Synthetic Agent (27 different personas)

  • AI Agent caller issue resolution L1 - FAQs

  • Caller information gathering by AI Agent

  • Intelligent transfer of calls (or message taking) to human agents

  • Full analytics & reporting

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© 2019. All Right Reserved. Kosmos AI Technologies Inc.

333 W San Carlos St, San Jose, CA 95110    (650) 272-3809

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